THE BEST MEMBER
AUTO-BUYING SERVICE

Discover what we can do to change the experience of auto-buying. On this page, you’ll learn more about how we believe our service has made the difference for valued members like you. As part of the credit union difference, it’s our mission to be a valuable part of every member’s story.  It’s just that we like to think we’ll make your auto shopping journey one of your best moments.
DID YOU KNOW?

Auto Assistance can typically have an auto delivered to a branch within hours.

We share auto buying tips on our YouTube channel.  Check it out.

You can see the stories of recent deliveries.  We even share which branch is serving the most members.  If your curious, take a look.

What Can We Help With?

Member Assistance

It only takes a moment. Our member auto representatives work to help find, negotiate and deliver your auto. Just answer a few questions and they’ll get started.

Search Inventory

The dealer automall, powered by Auto Assistance, has an inventory of thousands of new and used autos from trusted dealers, which are available today and can be delivered in hours.

Weekly Specials

Every week, our team updates a select group of autos available today for members who are looking to save money and take delivery as soon as possible. These options go quickly.

How does our auto-buying service work?

IT’S THE DIFFERENCE THAT MATTERS

Auto Assistance, LLC is a premier auto buying service dedicated to serving credit union members founded by Tywone Thomas. We help members locate their next vehicles, negotiate their deals and oversee their entire transactions. Our goal is to make car buying easier.  We focus on eliminating the stress in auto buying for our credit union members.  Our program is successful due to our solid working relationships with our credit union partner and dealer network partners.  Our dealer partners see the value, understand the niche market we serve, and have a goal that is focused on long-term volume growth and not just short term success.

STEP 1

Let us help you find the right auto..
START NOW

STEP 2

We assign a Member Auto Representative.

Our goal is to respond in a quick manner.

STEP 3

We’ll contact you.

We introduce the program, listen to your search goals and set expectations.

STEP 4

It’s time for us to search.

Our member auto reps comb through thousands of options.

SEE OUR INVENTORY

STEP 5

Send auto options.

We communicate options via e-mail and follow-up with a phone call.

COLLECT TRADE INFO

STEP 6

Contact the dealer.

Our team checks on the vehicle availability and confirm member pricing. We also pull the NADA and check the CarFax report.

STEP 7

Time to update the loan officer.

We keep credit union reps and members in touch. This gets members a payment quote quickly and ensures a smooth delivery.

STEP 8

Set an appointment.

Our member auto reps set up an appointment time to see the auto. If all is done well, final documents are signed and the loan is processed.

Let's Celebrate

We love to share recent deliveries.  We never know what each auto means to every member, but through all of the photos we’ve taken and stories we’ve heard, it’s certainly fun to share their special experience.